10 ways to have a better conversation

1. Don't multitask.
2. Don't pontificate.
3. Use open ended questions (What was that like? or How did you feel?)
4. Go with the flow.
5. If you don't know, say that you don't know.
6. Don't equate your experience with theirs.
7. Try not to repeat yourself.
8. Forget the details. Leave them out.
9. Listen.
10.Be brief.